FAQs

How can I place a custom order for a custom sign?

I am so overwhelmingly grateful for your support & business. But as my business evolves & demand for custom work has grown, it's still just little old me over here creating! So, in an effort to streamline ordering, these are the new changes for the year:
**Custom Orders will open up 4 times this year: February 1st; May 1st; July 1st; November 1st. The number of spots will fluctuate depending on the time of year--but will most always be between 15-25 openings. 
**I will accept a limited amount of orders (as mentioned above), and post on Facebook at 9 a.m. EST. You may either message me via FB and/or comment on the post with your email address. The spots will fill on a first-come, first-serve basis. 
**Once you've snagged a spot, you will be sent a PayPal invoice for a deposit due by the 3rd of the month in order to secure your spot. I will post once all spots are full, and place remaining people on a waitlist. If anyone changes their mind on ordering, then I'll move you off the waitlist and onto the orders list. 
**There is a $20 deposit on all orders placed. This deposit goes towards your final purchase cost, that goes towards materials for your piece. So, if you have a $50 sign, your remaining balance at pick up will be $30. And if for some reason your final price is less than initial $20 deposit, the difference will be refunded to you at pick up. 
**In an effort to be more efficient and streamline specific ordering details/preferences, I'll also be emailng you a list of questions concerning your ideas for your order. 
**As always---I'm happy to answer any questions you may have about how ordering works, discuss current and/or future ideas or projects, etc. at any time! 
Thank you so much for supporting my small, handmade biz!! ❤️

I ordered a tee, when can I expect it to be delivered?

Each IJ tee is printed uniquely for you, on demand after placing your order. We use a local screen printer here in Indianapolis and let me tell you all, it is truly a form of art! Most orders are packaged and shipped out to you in 7-10 days. If for any reason it will be longer than 10 days, due to a back order issue, you'll receive an email updating you. 

What is the "LOCAL PICK UP" option under 'Shipping'?

If you are in or near where we are located in Fishers, IN, you have the option to save on shipping and pick up directly from us! If you choose this option, you'll receive additional information via email, on how to pick up your order once your items are ready for pick up. For additional questions regarding Local Pick Ups, please feel free to email sarah@imysjoy.com.

Where can I find your signs to purchase?

You'll be able to find a revolving gallery of pieces available for purchase as of December 1st on the website. If you happen to be local to central Indiana, Imy's Joy has an ever-changing collection at Best of What's Around in Fortville, IN; and a selection of our tees can be found at Time & Again Shop in Fortville, IN. 

We also participate in several handmade markets throughout the year. Be sure to check on Facebook for our upcoming shows!

How do I order wholesale?

Please contact sarah@imysjoy.com for more information on wholesale.

What's your return policy on IJ tees?

Tees may be returned or exchanged if shipped or postmarked within 30 days of customer taking delivery. Products must be returned in their original condition. Returned items must be free of odors (e.g. cigarette smoke, perfume, etc.), unworn, unwashed and unaltered in any way.

If you are a customer from the US and your order is eligible for return, please contact sarah@imysjoy.com to request a prepaid shipping label.

International orders may be returned at the customer's expense, using the shipping method of their choice. 

When your order has been returned to us, we will issue a full refund less the cost of return shipping charges. You will be notified of the complete return transaction and refund via email.